Payment policy for cashless payments

Please read the Policy carefully before making a payment in the Service interface. If you disagree with the Policy, you should refrain from paying for the services.

We may change the Policy from time to time. The updated version comes into force as soon as it becomes available. You are responsible for reviewing the Policy to stay informed of updates.

The reporting period is a calendar month (the period from the first to the last day of the month).

For each full or partial calendar month, a Certificate of Acceptance of the Services Provided (“Certificate”) is signed.

Regardless of the type of reporting period (full or partial), the Certificate is always dated as of the last day of the calendar month.
Certificates apply the sell rate of the relevant currency (EUR) on the interbank currency market of Ukraine (https://minfin.com.ua/ua/currency/mb/) for the previous trading day, as of 17:00 (the banking day closing time), as of the date on which the Company issues each invoice.
Certificates are signed using the “Vchasno.EDO” electronic document management system (https://vchasno.ua/).
Within 7 (seven) business days of the following month, We will send you the Certificate, and within 5 (five) business days of receipt you will either:
    • sign the received Certificate; or
    • refuse to sign it and provide a list of reasoned objections (by sending the corresponding notice via “Vchasno.EDO” at the time of refusal).
We may sign the Certificate unilaterally if you have breached the deadlines for providing reasoned objections, refused to sign the Certificate without valid grounds, provided a list of grounds unrelated to the services rendered under the Agreement, or confirmed by your actual conduct that no reasoned objections exist (for example, by requesting an invoice for the following month, paying that invoice, or continuing to use the functionality of the advio.io Service).

The contract price consists of the cost of information and technology services to ensure the use of the advio.io Service’s functionality for each reporting period, which in turn includes:

You pay each issued invoice in full within 5 (five) calendar days of its receipt.
Please note,

Company’s services cost. It is non-refundable (without exceptions) and does not depend on the actual (used) amount of expenses (advertising budget).

Cost for placement, management, and processing of advertisements (advertising budget). This part of the payment fixes the amount of funds (amount) that users can use for their advertising campaigns for one or more accounts in the advertising systems. After the funds are credited to the account in the Service, the user independently credits the budget in full/partially to the accounts in the advertising systems using the Service interface.

The reporting period is a calendar month. The amount of cost of services for the reporting period consists of the Company’s services cost (a percentage of the planned and paid by the Company amount of expenses) and the actual costs for placement, management, and processing of advertisements used by the User for advertising campaigns during such period.

Settlements under this Policy are made in Ukrainian hryvnia (UAH).

For settlement purposes, the sell rate of the relevant currency (EUR) on the interbank currency market of Ukraine (https://minfin.com.ua/ua/currency/mb/) for the previous trading day, as of 17:00 (the banking day closing time), as of the date on which the Company issues each invoice, applies.

For these purposes, the “banking day closing time” means the last value of the sell rate of the relevant currency published on https://minfin.com.ua/ua/currency/mb/ for the corresponding calendar date.

If no rate information is available on the said resource, or in the event of its temporary unavailability, technical failures, delays in data updates, or any other circumstances that make it impossible to determine the rate in accordance with this clause, the Company may apply the most recent rate published on that resource.

Users may stop own advertising campaigns without indication of reason and request refund of unused amounts via email ([email protected]).

The refund period can’t be less than 30 (thirty) business days.
Please note,

A refund of the Company`s services cost isn't allowed.

Refund of Cost for placement, management, and processing of advertisements (advertising budget) is impossible if the user spends all costs from the advertising budget on their own advertising campaigns.

Refund of Cost for placement, management, and processing of advertisements (advertising budget) is allowed when:

In such cases, the Company will refund the full amount.

In such cases, the Company will refund the unused amount in accordance with the minimal amounts for payments for each advertising system. For example, suppose the user paid for Telegram Ads in the amount of 700,00 EUR. In that case, the Company may refund 200,00 EUR (the difference between the payment and the minimal amount for payment of 500,00 EUR), and the user must spend the remaining funds on advertising campaigns.

In such cases, the Company may refund costs transferred to accounts in the advertising systems in accordance with minimal amounts for payments for each advertising system (as described above) and costs that aren’t transferred to accounts in the advertising systems.

An account is inactive if the user does not perform any active actions (e.g., launching/suspending/terminating advertising campaigns) in such account within 1095 days from the date of the last active action.

Active actions include, e.g.: launching or editing advertising campaigns, making changes to the settings of advertising materials, as well as any other actions evidencing financial activity.
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“Financial activity” means any operations involving funds in the account, including but not limited to:
    • top-up of the account balance in any amount;
    • any other transactions that result in an increase or decrease of the balance.
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Any top-up or debit of funds in the amount of 0,01 EUR (one eurocent) or its equivalent in another currency is considered an active action and interrupts the inactivity period.
The Company reserves the right not to refund the balances on such inactive accounts and to include them in its income.